Privacy Policy

This policy explains how we collect, use, and protect your personal data when you interact with our website, mobile app, and services.

Data Collection

We collect information from various sources:

When you create an account or log in, we receive your email address, password, date of birth, and other contact details.
During registration, you may provide us with additional voluntary information to enhance your experience or take advantage of certain features.
We use cookies and similar tracking technologies to collect data about how you interact with our site and app.

Purpose of Data Collection

We process your personal data for the following purposes:

To create an account and verify your identity
To provide services, such as game access and customer support
To enhance user experience through personalized content and offers
For marketing and advertising purposes to promote relevant products or events

Data Storage and Security

Your personal data is stored on secure servers with proper encryption measures in place. Our team follows industry-standard best practices for protecting your information, including regular security audits and updates.

Sharing Your Data

We may share some of your data with:

Third-party vendors to provide services like game development or marketing
Partners who help us deliver co-branded offers or experiences
Regulatory bodies as required by law

However, we only disclose non-sensitive details that are directly relevant for these purposes. We never sell or trade your personal information.

Your Rights

You have control over how we use and share your data:

Access: You can request a copy of the data we hold about you.
Correction: If something is incorrect, please let us know so we can update it.
Deletion: Under certain circumstances (e.g., when services are no longer needed), we will erase your data.

Responsible Gambling Features

Our platform includes tools and features to help maintain a safe gaming environment:

Set limits on deposits, losses, or playing time
Take breaks with our built-in reality checks
Link to external resources for counseling and support

Changes and Updates

This policy might change as we continue to develop new features and services. Any substantial changes will be posted here.

By interacting with Grand River Casino Elora's website and mobile app, you acknowledge that you have read and understood this Privacy Policy. If you're unsure or need clarification on any matter, please feel free to reach out using our support channels.