Responsible gambling

At Grand River Casino Elora, we prioritize the well-being and safety of our players through responsible gaming practices. We recognize that problem gambling can have serious consequences for individuals and their loved ones.

Understanding Responsible Gaming

We define responsible gaming as a shared responsibility between us, our players, and regulatory bodies to ensure safe and enjoyable play experiences. Our approach includes promoting transparency in gaming activities, providing accessible tools for setting limits and self-exclusion, and encouraging informed decision-making among our customers.

Tools and Features for Responsible Play

To help you maintain control over your gaming experience, we offer:

• Deposit Limits: Set daily, weekly, or monthly deposit limits to manage your bankroll effectively
• Session Reminders: Receive regular reminders about the time spent playing and winnings/losses during a session
• Reality Checks: Periodic pop-ups informing you of how long you've been playing and how much money has been won or lost
• Time-Outs: Temporary self-imposed limits to take breaks from gaming, ranging from 24 hours to several weeks
• Self-Exclusion: Permanent exclusion from gaming activities for a specified period (months or years) with marketing communications blocked

Additional Support

In case you need additional assistance or advice on managing your gaming habits:

• Links to Help Organizations: We provide access to reputable problem-gambling resources, such as ConnexOntario and national helplines
• Multi-Lingual Support Team: Reach out via live chat (24/7) for immediate support in English with French assistance available when possible

Our Commitment

As a responsible gaming operator, we strive:

• To maintain transparency regarding our games, odds, and payouts to ensure fair play
• To offer tools that enable players to make informed decisions about their gaming activities
• To prevent problem gaming by encouraging balance between gaming and real-life responsibilities

Please use these features responsibly. If you need further assistance or have concerns, visit the Responsible Gaming section of our website for more resources and support.